Pr1ma Responsible Gaming — Play Smart
Pr1ma believes digital entertainment should be enjoyed safely and responsibly. This page provides guidelines, self-control tools, and key information to help keep your gaming experience healthy and in check.
Pr1ma's Commitment to Safe Gaming
Pr1ma takes social responsibility seriously. Our platform is designed not only to deliver the best entertainment experience for Malaysian users, but also to ensure every user can enjoy it in a healthy, safe, and controlled manner.
We believe online gaming should be an enjoyable form of entertainment — not a source of stress, anxiety, or financial strain. That's why pr1ma provides a range of self-control tools and resources to help users make responsible decisions.
The entire pr1ma team is committed to identifying and supporting users who may need additional help, in line with global best practices in the online entertainment industry.
Recognise the Signs of At-Risk Behaviour
It's important to recognise the early warning signs that your gaming habits may be becoming unhealthy. Here are some indicators to watch out for:
- Spending more time or money on gaming than originally planned.
- Chasing losses in an attempt to win back money, which often leads to even greater losses.
- Neglecting work, family, or social responsibilities due to time spent gaming.
- Feeling restless, irritable, or uneasy when you're unable to play.
- Borrowing money or selling assets to fund gaming activities.
- Lying to loved ones about your gaming activity or how much money you've spent.
- Using gaming as an escape from personal problems, work stress, or negative emotions.
If you recognise one or more of the signs above in yourself or someone you care about, we encourage you to take proactive steps and seek appropriate help.
Set Limits — Time, Budget & Self-Control
Set a specific amount of time for your gaming sessions each day or week. Use your smartphone's timer as a reminder to stop. Taking regular breaks is essential for maintaining mental balance.
Decide on an amount in MYR (RM) you're comfortable spending on entertainment before you start playing. Never play with money set aside for essentials like rent, food, or bills.
Pr1ma supports deposit limits and cooling-off periods. If you feel you need a break from the platform, you can contact our support team to arrange a temporary pause on your account.
Self-Exclusion & Minor Protection
Self-Exclusion
If you feel you need a longer break or wish to suspend your use of the platform temporarily or permanently, pr1ma offers a self-exclusion option. You can contact our support team at [email protected] to request self-exclusion for a period of your choosing. During an active exclusion period, your account will be blocked from all gaming activity.
We encourage anyone who opts for self-exclusion to also consider seeking professional support to aid their recovery.
Minor Protection
The pr1ma platform is strictly for adults aged 18 and above. We take the protection of children and young people very seriously. Some of the measures we have in place include:
- Age verification during the new account registration process.
- Immediate closure of any account found to belong to a minor.
- Parents and guardians are encouraged to install parental control software on devices shared with children.
- If you suspect a minor is using this platform, please contact us immediately.
Life Balance & Professional Support
Online gaming should only be a small part of a balanced life. pr1ma encourages all users to keep their everyday priorities in check — family, work, health, and social relationships matter far more than any leisure activity.
Make time for other activities you enjoy — exercise, socialise with friends and family, and take care of your overall mental wellbeing.
Get Help When You Need It
If you or someone you know is struggling with gambling-related issues, don't hesitate to seek professional help. In Malaysia, there are several support channels you can reach out to:
- Talian Kasih: 15999 — 24-hour counselling and support service by the Ministry of Women, Family and Community Development Malaysia.
- Treatment & Rehabilitation Centres: Public and private hospitals throughout Malaysia offer counselling services for addiction-related concerns.
- Certified Counsellors: Private counselling sessions with a licensed counsellor can help address problem gambling issues in greater depth.
There's no shame in asking for help. Acknowledging that you need support is a sign of strength, not weakness. The pr1ma support team is also on hand to point you towards the right resources. Reach us at [email protected] or visit the FAQ page for more information.
Play with Peace of Mind, Live More Meaningfully
If you have any questions about responsible gaming or need help managing your account, contact our team or visit the FAQ section for useful information.