Pr1ma Privacy Policy — User Data Protection
Pr1ma takes the protection of Malaysian users' personal information seriously. This policy explains transparently how we collect, use, store, and safeguard your data when you use our platform.
Last updated: January 2026
Information We Collect
When you register and use the pr1ma platform, we collect several types of information to ensure our services run smoothly and securely. The information collected covers the following categories:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and manage your account on the pr1ma platform.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and access log data. This helps us optimise platform performance across various devices, including the smartphones most commonly used by Malaysian users.
Payment Information
To process deposits and withdrawals in MYR, we may retain payment-related information such as your bank name, partial account number (for verification purposes), or e-wallet details. We do not store full credit card information on our servers.
Usage Data
We record platform activity including games played, transactions made, and account setting preferences. This data is used for internal analytics and service improvement purposes.
How We Use Your Information
Information collected by pr1ma is used solely for legitimate purposes related to platform operations. We do not use your data for any other purpose without your consent. The primary purposes are as follows:
- Verifying user identity during registration and login.
- Processing MYR deposits and withdrawals securely and accurately.
- Providing effective customer support whenever you reach out to us.
- Sending important account notifications, relevant promotions, and service updates.
- Identifying and preventing fraudulent activity, money laundering, or platform abuse.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Enhancing platform functionality and user experience through aggregated usage data analysis.
We only share your information with third parties when it is necessary to deliver our services (such as payment processors), or when required by law. Your personal information will not be sold to any external party for marketing purposes.
Cookies & Session Tracking
The pr1ma platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Temporary cookies that are active for the duration of your session and deleted when the browser is closed. Used to maintain your logged-in status.
- Persistent Cookies: Stored on your device for a set period to remember your preferences and settings.
- Analytics Cookies: Used to gather information on how users interact with the platform, helping us improve functionality and content.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the pr1ma platform.
Storage, Security & User Rights
Data Storage & Security
All personal data collected by pr1ma is stored on servers protected with SSL encryption and high-grade technical security measures. Access to personal information is restricted to staff who require it to perform their duties. Data retention periods are determined by operational needs and applicable legal requirements.
User Rights
As a pr1ma user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you may request that we update it.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to any legal obligations requiring us to retain records.
- Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.
Changes to the Privacy Policy
Pr1ma reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any changes will be published on this page with a revised effective date. We encourage you to review this page periodically.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the pr1ma support team by email at [email protected]. You may also refer to our FAQ page us for more information. We are committed to responding within a reasonable timeframe.